SHIPPING & RETURNS
RETURN POLICY
WE AT STORY OF TWELVES ARE DEVOTED TO BRINGING PIECES TO LIFE AND BEING DIFFERENT. OUR PRODUCTS ARE CRAFTED FROM UPCYCLED MATERIALS, MAKING EACH FINISHED PIECE UNIQUE.
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EACH GARMENT BEGINS WITH EXISTING CLOTHING, RECONSTRUCTED BY HAND, BECAUSE OF THIS, NO TWO PIECES ARE THE SAME. THE NATURE OF THIS PROCESS MEANS THAT COLOURS, TEXTURES, AND DETAILS WILL VARY, GIVING EACH ITEMS ITS OWN DISTINCT FINISB
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WE OFFER STORE CREDIT ONLY FOR ITEM(S) SHIPPED BACK TO US WITHIN 7 DAYS OF RECEIVING YOUR ORDER. ITEMS BEING RETURNED MUST BE UNWORN AND IN ORIGINAL CONDITION. IF AN ITEM HAS BEEN WORN, IT WILL BE RETURNED TO YOU AND NO CREDIT WILL BE ISSUED.
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ONCE WE HAVE RECEIVED AND INSPECTED THE RETURNED ITEM(S), STORE CREDIT WILL BE ISSUED AND CAN BE USED TOWARDS YOUR NEXT ONLINE PURCHASE. SHIPPING COSTS ARE NON-REFUNDABLE.
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WE DO NOT OFFER REFUNDS BACK TO THE ORIGINAL PAYMENT METHOD.
IF THERE IS AN ISSUE WITH YOUR ORDER OR DELIVERY, PLEASE CONTACT US WITHIN 7 DAYS OF THE DELIVERY WINDOW SO WE CAN ASSIST YOU. IF YOU CONTACT US OUTSIDE THIS TIME FRAME, WE MAY BE UNABLE TO ASSIST.
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FOR ALL ENQUIRIES, PLEASE CONTACT:
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ONLINE CUSTOMER SERVICE OPERATES:
MONDAY, WEDNESDAY AND FRIDAY
8:00 AM – 4:00 PM
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EACH PIECE CARRIES ITS OWN CHARACTER. PLEASE HANDLE WITH CARE TO PRESERVE ITS STORY AND LONGEVITY.